Or give us a call for any Question or Concerns
Simply put, we treat your property as if it were our own. Honesty, integrity and professionalism are at the center of our philosophy, and we consider it the utmost privilege to manage your investments. We know that excellent service and communication make up the foundation that forms lasting and trustworthy relationships, and we take pride in each and every one of the relationships we have formed over the years. Our thorough background checks and exceptional service yield low tenant turnover rates, and owners and tenants alike are impressed by our quick response time. Under our management, you can rest assured knowing that your property is in good hands.
Q: Why do I need a professional to manage my property?
As a property owner who has been managing your properties yourself, you have dedicated countless hours in the upkeep of your property. From finding qualified tenants to dealing with maintenance issues, managing your investment properties can be quite demanding. If you are ready to reclaim some of your free time, pass the reins to us and rest assured knowing your property is in good hands.
Q: How do you find qualified tenants?
First, we create detailed and attractive rental listing ads that draw viewers in. We post these to a number of websites so as not to miss out on any potential tenants. We run thorough background checks to make sure only the most qualified tenants move into your property. Our effective marketing and leasing strategies result in fewer vacancies and lower tenant turnover rates.
Q: Where do you advertise rental property?
We post on to the following Web sites:
Q: How do you screen applicants?
Our detailed and extensive screening reports draw an applicant’s credit, eviction and criminal history. We dig further by interviewing potential tenants and checking previous landlord references. We also verify their employment, income and financial history.
Q: How do you collect rent?
Tenants always have the option to mail in their rent, but we use advanced property management software that also allows tenants to pay their rent (and application fees) online. Electronic payments drastically reduce the rental payment turnaround time, which means you can collect your funds quicker.
Q: How do I receive financial statements and reports?
Owner statements are available online in your personal Owner Portal, which you have access to 24/7. The statements are easy to read and provide you with an overview of your property’s cash-related transactions. Additional reports are available upon request.
Q: How do I receive monthly rent payments?
We can send you your check by mail or use electronic payments (ACH) to deposit monthly rent directly into your bank account.
Q: How do I access my Owner Portal?
Q: Do I have to request and receive a new email every time I want to go into the Owner Portal?
Yes, the system is set up to use emailed links to access the Owner Portal. Please enter your email address and then go to your email program and click the link in the notification email any time you wish to access the Owner Portal.
Q: I entered my email address and clicked Send Access Email, but haven’t received my email. What do I do?
ARP Action Real Properties
2112 Trawood Dr., Suite B3
El Paso, TX, 79936
Hours
Monday - Friday: 8:00am - 5:00pm
Saturday: By Appointment Only
Sunday: By Appointment Only
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